eThekwini Indigent Support · ZA-ETH municipal route
eThekwini Indigent Support
Tiered free basic services and municipal relief.
Who may qualify
Check these things first
This is a simple first check. SASSA, UIF or your municipality will check your application and make the final decision.
- Household lives in the relevant municipality: Yes
- Citizenship or accepted residence status: South African citizen, permanent resident
- Monthly household income: no more than R7 000
- Property value: no more than R1 000 000
- The government office must confirm which level of help applies
Amounts and limits
Current amounts used in this guide
Property-value limit for applicationsR750 000
Property-value limit for automatic helpR400 000
Free electricity65 kWh
Free sewer service allowance6 kL
Free water6 kL
Monthly household income limitR7 000
Property-value limit in special circumstancesR1 000 000
What you may need
Documents to get ready
Identity document or accepted status document
Proof of residence
Proof of household incomeAn authority may accept an affidavit where the applicant has no income.
Municipal account or prepaid-meter reference
Recent bank statement(s)
Keep sensitive documents private. This website does not need your ID, statements or banking confirmation for the anonymous scan.
Avoid preventable delays
Get the application ready.
- Use the policy and application form for the municipality where the home is located.
- Collect IDs for the people the form asks about, proof of address, the municipal account and household income evidence.
- If unemployed, use the affidavit or bank-statement route stated by that municipality; requirements differ by city.
- Explain who owns, rents or lawfully occupies the home and whose name appears on the municipal account.
Explain facts, not a copied story.
See common problems, truthful wording and appeal stepsWho lives at the address, and what is each person's relationship to the applicant? Who owns or rents the property and whose name is on the municipal account?