Help articles

Get help with an application, payment or appeal.

Choose the question that looks like yours. Each answer explains what to do and links to the official government service.

SASSA and SRD

Applications, status, appeals, payments and safe account changes
SASSA status check

SASSA status check

Use the correct official status page, understand published status wording and avoid giving personal information to an unofficial checker.

Evidence checked 2026-08-30Get help →
SRD application

How to apply for the SASSA SRD R370 grant

Start on the official SRD portal, understand the released screening conditions and keep control of your personal information.

Evidence checked 2026-08-30Get help →
SASSA appeal

SASSA appeal

Separate a standard social-grant appeal from an SRD appeal, read the exact decision reason and use the official review channel.

Evidence checked 2026-09-03Get help →
SASSA grant amounts

How much is old age grant?

See the dated amounts used by the current screening rules, with direct links to each programme and its official source.

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SASSA payment dates

SASSA payment dates

Use the confirmed annual schedule for older persons, disability and children’s grants, and separate those dates from SRD payment processing.

Evidence checked 2026-08-30Get help →
SRD details

How to update SASSA SRD R370 banking details

Use the official SRD portal, expect identity verification and never hand an OTP or banking details to an unofficial helper.

Evidence checked 2026-08-30Get help →
Child Support Grant changes

How to cancel SASSA child grant?

Tell SASSA when a child leaves your care, use the prescribed Child Support Grant affidavit and keep a record of the official change request.

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SASSA card balance

How to check balance on SASSA card?

Use the active card’s bank or ATM balance route, understand the 2026 Postbank black-card migration and avoid fake balance-check websites.

Evidence checked 2026-09-03Get help →
Report grant fraud

How to report suspected SASSA grant fraud

Use SASSA’s official fraud-reporting channels, record the facts you actually know and protect identity, banking and login information while the report is assessed.

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Basic income support

When will the basic income grant start?

Separate the proposed permanent Basic Income Support policy from the current SRD grant and avoid fake application dates.

Evidence checked 2026-08-30Get help →

UIF

Claims, employer records, payment questions and compliance
UIF application

How to apply for UIF?

Use the current UIF Online employee-claims platform, prepare the right evidence and avoid legacy uFiling instructions.

Evidence checked 2026-08-30Get help →
UIF status check

How to check UIF status?

Track an employee claim on the current UIF Online platform and understand when older uFiling status wording may appear.

Evidence checked 2026-08-30Get help →
UIF and SASSA

Can you receive UIF and a SASSA grant at the same time?

Check the UIF work-event requirements and the separate SASSA grant rules instead of assuming that one payment automatically allows or blocks the other.

Evidence checked 2026-09-03Get help →
UIF appeal

How to dispute or appeal a UIF decision

Separate a missing-document problem from a formal refusal, obtain the reason and use the current UIF or Labour Centre route with the official UI-12 appeal form where required.

Evidence checked 2026-09-03Get help →
Domestic worker UIF

How do I register my domestic worker for UIF?

Register the employer and worker through the official UIF employer service, submit declarations and pay the two UIF contribution shares.

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UIF payments

How long can UIF payments last?

Understand why UIF has no single payment calendar, how contribution credits affect a claim and where to track a current payment.

Evidence checked 2026-08-30Get help →
UIF calculator

How to calculate UIF?

Estimate the employee and employer monthly UIF contributions using the current SARS-published contribution ceiling.

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UIF forms

UI19 form

Understand the employer declaration, use the current official form and keep an employee benefit claim separate from employer declarations.

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UIF employer compliance

UIF compliance certificate

Use the official e-Compliance system, understand the UIF reference requirement and fix declarations or contributions before trying again.

Evidence checked 2026-08-30Get help →

NSFAS

Applications, accounts, appeals, institutions and funding coverage

Municipal and other support

Official offices, free basic electricity and youth business funding