Use only the official SRD portal at srd.sassa.gov.za. SASSA’s published status guide directs a ‘bank details pending’ applicant to submit banking details through that website. The 2026 grant booklet says a cellphone-number change requires facial-recognition verification. Keep every OTP private and complete identity steps inside the official service rather than through a person messaging you.
What to do
A safe route from question to action
Start at the official SRD portalType srd.sassa.gov.za yourself and choose the action for the existing application. Do not follow a payment-release link sent by an unknown person.
Use details controlled by the applicantSupply the payment and contact details requested by the official service. Do not route an applicant’s money or security messages through an unrelated person.
Complete the official identity checkSASSA’s 2026 booklet says cellphone changes use facial recognition. Follow the live portal instruction because verification steps can change.
Protect the OTPAn OTP proves control of the registered contact route. Enter it only in the official flow you started; never read it to a caller or send it in chat.
Recheck the live statusAfter submitting the requested update, use the official status page to see whether another verification or pay-day action remains.
Check your situation
See who may qualify and what to do next
Common questions
Direct answers
Where do I submit SRD banking details?
Through the official SRD website. Do not type banking details into an independent status checker or send them to a person offering to release payment.
Can someone from SASSA ask me for an OTP in WhatsApp?
Do not share the OTP. Start the action yourself on the official portal and enter verification information only in that official flow.
Why might a cellphone change require facial recognition?
SASSA’s 2026 booklet says the check is used to verify that the person changing the number is the applicant.
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